To respond to your request in remote support, you must download the application

Teamviewer Client for Windows, using the version on the remote PC calling party : 

·         Download Teamviewer for the instant customer : TeamViewer QuickSupport Version 9

·         Download Teamviewer for the instant customer : TeamViewer QuickSupport Version 8

Use :

·         Once downloaded to your PC, run this application. 

·         A small window will open in a moment with an ID number 9 digits and Password 4 digits.

·         Give your telephone contact, the ID number, and at his request, the password. 

·         Your contact will connect to your session and will take control of your PC to perform checking, update, etc..