Computer Telephony Integration

Computer Telephony Integration

 

    

 

  

From version 3 Damalisk, a Computer Telephony Integration (CTI) from a third-party application, such as an Enterprise Resource Planning software (ERP) and customer relationship management software allows the PC user :

 

• to perform a single click dialing (Click to Call) for outgoing call;

 

• to display a contact sheet (Pop-up) after receiving the phone number of an incoming call.

 

 

The principle of CTI is based on an exchange of URLs configured at installation depending on the software of third party application.

 

Download the documentation in Space partners / Documentation / iPBX Damalisk

cti1 uk